Tuesday, July 13, 2010


We recently moved to Florida and thought it good to rent an apartment for a bit while we get familiar with the area after which we will buy or build a home. The chaos mentioned in my earlier post was because while the movers were installing our clothes washer, the fitting and pipe broke causing the apartment to flood. It was about 6:00 pm and the main office was closed so we called the complex's emergency service and twenty minutes later a service man managed to turn the water off. On his way here he called the carpet service they deal with who eventually arrived to begin the clean up by tearing up the carpet and padding in several rooms and setting up industrial strength fans and a dehumidifier which ran for 48 hours.

After the place was dry the carpet service put down new carpet padding and reinstalled the carpet. Five minutes after they left an envelope was slid under the front door by the apartment management containing a bill for the work that had been done. As of this writing, the apartment management believes we are responsible for the expense of the cleanup.

Note that no tools were used to tighten the washer hose to the plumbing nor (as per the emergency service man) were any required to remove the broken piece from the hose. It was "finger tight".

I have contacted the moving company as well as the regional manager of the apartment complex and communicated what happened while trying to avoid the issue of liability and pointing fingers. If all of this can be resolved in a reasonable and fair manner, I will post an article to that effect giving credit where it is due.

If not, I will be posting weekly articles (with graphics) that will give all parties involved an Internet presence they would probably rather not have. I envision a section to the left of Viewpoint's web page either above or below the Hall of Fame titled Hall of Shame with a link to a page that displays a running compilation of all of the posted articles. I will provide the names of the businesses and individuals involved (and email addresses should you chose to express your outrage) so as to be sure they receive the credit they are due. And of course I will email a permalink to the BBB, apartment guides, organizations that review apartment living, and certainly the "We're On Your Side" television news programs, etc.

Stay tuned,


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