Thursday, July 15, 2010

Life at the Lighthouse - Day 9

This is an open letter to the Board of Directors, the Management Team, and Investor Relations at Mid-America Apartment Communities.

Mid-America Apartment Communities
6584 Poplar Avenue
Memphis, Tennessee 38138
Mid-America Apartment Communities

Ladies and Gentlemen:

Yesterday I received my first threat of eviction by the Hatchet Lady, Laura Hulsey - Community Manager (904) 278-6006. She informed me that if the $750 bill for water damage cleanup is not paid, she cannot accept my rent check. Since she cannot accept the rent check, we will be evicted for not paying the rent. Showing that her heart (if she has one) is in the right place, she quickly offered to structure the cost into four "easy" payments. What a sweetheart!

The plumbing broke while the clothes washer hose was being connected to it. Note that it has not been determined precisely how or why the pipe broke. It was initially determined and claimed by the emergency service man - Guy, that the moving company that was installing the washer tightened the hose to the plumbing excessively. Were that the case, I wouldn't have much to write about, however, the next day I met with Guy and asked him if any tools were required to remove the broken plumbing from the washer hose to which he replied "No". So, in fact, the washer hose was "finger tight" and not tightened excessively. Several other stories have been crafted in attempts to explain what happened, each one contradicting the other. The latest version being that the man installing the washer "must have been standing between the washer and the wall and after hooking up the hose to the plumbing, either tripped on the hose while trying to climb out from behind the washer or tipped the washer over while climbing over it putting excessive stress on the plumbing". Well which is it? Neither, because the instant the leak began, my wife and I could see the man reaching over the washer trying to turn the water off.

All of the attempts to explain the cause of the problem are engineered to place the blame on the moving company (and me) and away from the apartment company.

All that is truly known at this point is that it could have been abuse of some nature but the fact that the hose was finger tight suggests no reason to suspect abuse. That leaves the possibility of faulty plumbing given the age and stress from people having moved in and out connecting and disconnecting their washers for the last ten years.

But Hatchet Lady, Laura Hulsey will not be reasoned with. Her position is that she will not be confused by the facts. Nor, sadly will Mr. Glenn Evers - Regional Manager (904) 363-2300.

You can read the background of events here...Day 6 here...Day 8 and here...Day 9

And so now I appeal my case to you ladies and gentlemen. I want to know if there is someone at Mid-Atlantic Apartment Communities that still has a sense of ethics and a grasp of the meaning of integrity.

Thank you,